Cookie Policy
Last Updated: October 2025
Company: Dynamic CX Ltd
Company Number: 16445458
Registered Address: 3rd Floor, 45 Albemarle Street, Mayfair, London, United Kingdom, W1S 4JL
Contact: cookies@d-cx.com | +44 204 566 9990
1. Introduction
This Cookie Policy explains how Dynamic CX Ltd ("we", "us", or "our") uses cookies and similar technologies on our website and within our web application. It should be read alongside our Privacy Policy and Terms of Service.
By using our site or platform, you consent to the use of cookies in accordance with this policy unless you adjust your browser settings to decline them.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site recognise your device, remember preferences, and improve overall performance. Similar technologies (such as pixels or local storage) operate in the same way and are treated as cookies in this policy.
3. Types of Cookies We Use
| Type | Purpose | Examples | Retention |
|---|---|---|---|
| Essential / Strictly Necessary | Required for the site to function (e.g. login sessions, security). | Authentication token, CSRF protection. | Session only |
| Performance & Analytics | Help us understand how users interact with our site so we can improve it. | Google Analytics (_ga), Replit usage metrics. | Up to 2 years |
| Functional Cookies | Remember choices such as language or preferences. | "remember_me" settings. | 6–12 months |
| Marketing / Tracking | Used (with consent) to measure and optimise campaigns. | LinkedIn Insights, Meta Pixel. | Varies by provider |
4. Third-Party Cookies
Some cookies are placed by trusted partners who provide analytics, advertising, or integration services (e.g. Google, LinkedIn, Replit, Twilio). These parties may use their cookies to collect information over time and across different websites. We have no direct control over third-party cookies but we only work with vendors who meet UK GDPR standards.
5. Managing Cookies
You can control cookies through your browser settings:
- Accept or Reject all cookies
- Delete existing cookies
- Block third-party cookies
- Set notifications before cookies are stored
Helpful resources:
If you disable some cookies, parts of our website or app may not work as intended.
6. Consent Banner
When you first visit our website, a banner will appear allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customise preferences
Your choice is stored for 12 months (unless you clear your cookies earlier). You can revisit your preferences at any time through the "Cookie Settings" link in the footer.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect legal or technical changes. The latest version will always be posted on this page with the effective date shown above.
8. Contact Us
Questions about cookies or data privacy?
Contact our Data Protection Officer:
Dynamic CX Ltd
3rd Floor, 45 Albemarle Street
Mayfair, London, W1S 4JL